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Terms And Conditions

 ORDERING

All prices are for each fish (unless otherwise stated) in US Dollars.
Payments are processed using our web store check out. We accept VISA, Mastercard, Amex, and debit cards through PayPal only. 
All customers will create a password tied to the email they used for the first purchase online. You will need the same password for your next purchase.  If you forgot your password, just click on "Forgot Password" link. 
On line purchase is preferred. For customer who don't like online purchase can email us directly the order  at buygoldfishonline@gmail.com with detail shipping information, phone number and email address. We will send you a Paypal invoice with all the order information. Please note that you don't need to have a Paypal account to pay the Paypal invoice. 
Alternatively, just call us at 510-468-1930 to place your order. We accept all major credit card.
 
SHIPPING 
We ship within the United States using UPS next day air service or UPS ground to customer in the Greater Bay Area. Hawaii customers are required and responsible to obtain an Import Permit from the Department of Agriculture. At present we do not ship outside of the United States. Local pick up is not available.
 
SHIPPING COST
We offer a flat rate shipping for $54 by UPS next day air (except to Hawaii and Alaska where the shipping cost is determined for each order and is usually more than $54). You can order as many fish as you like to one shipping address. This cost will be automatically added to your order at check out. Order multiple fish to take advantage of this flat rate shipping structure. For customers resides in the Greater Bay Area or in Northern California, if the shipping address zip code begins with 940xx to 954xx, the shipping cost will be $29 by UPS ground service. Zip codes beginning with 955, 956, 957 and 958 usually require two days ground delivery. 
Please note that UPS ground service normally can deliver to these zip codes by next day but no gaurantee.         
SALES TAX:
Appropriate sales tax will be added if you are a California resident.
 
GUARANTEE
We guarantee live on delivery.  DOA (Dead On Arrival) claim will be honored by a full refund on DOA fish. There will be no refund on shipping. 
Any claim of Dead on Arrival (DOA) shall be made immediately on arrival of the package. The arrival time is defined as the time the courier attempt to make the first delivery. It is utmost important that you or someone available to receive the shipment.
Any claim of DOA shall be reported immediately and no longer than 4 hours after the delivery to BuyGoldfishOnline.com with proof of a digital photo of the dead fish. The picture should be a focused close up picture of the dead fish inside the bag.
No DOA claim shall be made or honored if the DOA was due to a delay of the shipping couriers or the shipping company.
DOA will not be honored due to customer not receiving or late receiving the shipment from the courier or shipping company.
We will not honor any claim after the fish is removed from the original shipping bag. 
 
RETURN POLICY
All live fish sales are final; no returns will be accepted under any circumstances.
 

FISH PICTURES

We have two types of inventory in our store. The inventory with actual picture of the fish can be found in the "Fish With Picture" icon. For example "Ranchu With Picture", "Oranda With Picture" etc. 
All other inventory are represented by stock photos. These stock images show the typical quality of the fish at their respective size and maturity. For example, the small size fish are actual picture from a group of 1.5" to 2.5" fish and same for the medium and large size fish. We think this is absolutely important to set the right expectation than to mislead our customer with picture of exceptional high quality fish with difference maturity.   
 
FISH QUALITY
We ship only healthy high quality fish. They are simply beautiful and cost less. 
 
FISH SIZE  
For fish shows with picture, the size will be the approximate size specified in inches from lips to end of tail.
For stock fish, small is typical 1.5 to 2.5", medium is typical 3 to 4" and large is typical 4.5 to 5.5". Fish types with shorter finnage usually at the lower end of the size range. 
   
 SHIPPING COST 
We offer a flat rate shipping cost for $54 by UPS next day air. This includes all shipping materials and freight charge. There will be no additional cost to our customers. You can order as many fish as you like. This $54 will be automatically added to your order at check out. For customer resides in the Greater Bay Area or Northern California may qualify for fix shipping cost for $25 where UPS can deliver next day by ground service. The shipping cost difference of $29 will be refunded through PayPal from your original payment with the $54 shipping cost. Shipping cost to Hawaii and Alaska will be determined for each order and usually more than $54.
  
SHIPPING METHOD

We ship out daily from Monday to Wednesday for Tuesday to Thursday delivery by UPS next day air. You must inform us at time of order if specific receiving day is required. There will be no Friday, Saturday, Sunday and Monday delivery.  

 

 SHIPPING DAYS

We ship out on Monday to Wednesday for Tuesday to Thursday delivery. There will be no Friday and weekend delivery. 

 

OTHER TERMS AND CONDITIONS
We reserve the right not to sell to anyone at any time without reason.
In cases where the fish is no longer up for sale, we will notify you as soon as possible. We will cancel your order and issue a full refund or credit for other fish.
Please contact us for more information;

EMAIL: BUYGOLDFISHONLINE@GMAIL.COM

TEL: 510-468-1930

 

 

 
 

 

 

 

 

 

 

 

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